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We do not come onto your premises for this service. Thus, you need
to have someone who can plug in the machine, install it in a rack
if appropriate, and hit the reset button to power-cycle the machine.
In the event the hardware breaks, you also need to have someone
who knows their way around a screw-driver. Our design philosophy
with mirrored drives is that when a server breaks, it is either
1 of the 2 drives we provide, or the rest of the box. Accordingly,
when a server breaks, we send you a replacement box, and have someone
on your premises move any "good" hard drives to the new
box.
You must provide 2 separate static public IP addresses. To assure
that your DNS service is as reliable as your e-mail service, if
you do not presently have DNS mirrored in at least two places, we
will either provide you free DNS service, or a slave to your current
DNS service.
You also have to pay the costs of freight, both for the initial
system, and for any replacement systems or components shipped. This
lets us offer the same price for our services worldwide.
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