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Support programs We have designed our support program to support a range of customer needs. Some will be virtually self-sufficient. Others will require a great deal of support, or even administration of their system on their behalf. 7x24 telephone support This support program, which comes standard with all dedicated systems, lets you call us at any time. Applications support All support is ultimately the business of giving you a "second opinion" to help you understand what to do, and to choose the best course of action for yourself. Our applications support extends support beyond the basics of the box to give you access to skilled individuals when you encounter issues in specific Linux-based applications. Applications administration If your Linux skills are limited, or if you just do not have the time to administer your own box, we can take over some or all of this burden for you. This service, unless listed as a specific option, is always custom-quoted to your requirements. |